Why don’t you offer a Free returns policy?
• The returns cost will need to be absorbed into the price of our products if we offer free returns to our customers.
• A free returns policy will mean higher costs of our products.
• To keep costs low, we cannot offer free returns on orders.
How will you process my refund?
• All refunds will be made through our secure online payment system.
• Card details are not visible to us but payment will go back into the same card used when the purchase was originally made or via PayPal.
• Unfortunately we are unable to refund delivery fees.
How do I arrange an exchange?
• We do not currently exchange items but aim to do start this in the near future.